Cancellation & Refund Policy
We want you to be completely satisfied with our services. Learn about our cancellation and refund policies.
At Cloud Edventures, we stand behind our services with a comprehensive refund and cancellation policy. We believe in transparency and want you to feel confident in your investment in cloud learning.
This policy outlines the circumstances under which refunds are available, the cancellation process, and what you can expect when requesting a refund or canceling your subscription.
When Refunds Are Available
Full refund within 30 days of purchase if you're not satisfied with our service.
Refund for service outages or technical problems that prevent you from using our platform.
Refund for accidental charges, double billing, or incorrect amounts charged.
Refund for unused portion of your subscription when you cancel early.
The following items are not eligible for refunds:
- Used credits for playground sessions
- Add-on services that have been activated
- Enterprise customizations
- Training sessions that have been completed
- Third-party integrations
- Custom playground setups
Refund Process
Submit Request
Contact our support team with your refund request and reason.
Review Process
Our team reviews your request and usage history.
Approval/Denial
You'll receive notification of our decision.
Processing
If approved, refund is processed to your original payment method.
Cancellation Policy
| Plan | Notice Required | Restrictions | Data Retention |
|---|---|---|---|
| Free Tier | No notice required | None | 30 days |
| Starter Plan | No notice required | None | 30 days |
| Professional Plan | No notice required | None | 60 days |
| Enterprise Plan | 30 days written notice | Contract terms apply | 90 days |
Refunds are processed to the original payment method used for the purchase.
If you disagree with a refund decision, you may escalate your case for review.
Need to Request a Refund?
Contact our billing team to start the refund process or ask questions about our policies.